Last updated: October 30, 2026
IMPORTANT: PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM BEFORE SENDING A RETURN.
To help us identify your order and process your return efficiently, please email support@jewelsbynora.com before shipping your items. Include your order number and the item or items you wish to return. Parcels sent without identifying information may experience processing delays. Our full return address is provided below and is available without contacting customer support. This procedure does not limit any rights you may have under applicable law.
At Jewels By Nora, we want you to feel confident when placing an order. This Return & Refund Policy explains our 30-day voluntary return period, eligibility conditions, return process, shipping costs, refunds, and how we handle defective, damaged, or incorrect items.
30-Day Return Period
We accept eligible voluntary returns within 30 calendar days after your order has been delivered.
For a voluntary change-of-mind return, the item must be:
- Unworn and unused;
- In its original condition;
- Returned with any original packaging supplied with the item; and
- Free from damage, alteration, or signs of wear caused after delivery.
Items that do not meet these conditions may not qualify for a voluntary change-of-mind return.
If you wish to return an item, please contact us within 30 calendar days of delivery so we can assist with the return process.
This voluntary return policy does not limit your rights under applicable consumer protection laws, including rights relating to defective, incorrectly supplied, or misdescribed goods.
How to Return an Item
For an eligible voluntary return, please follow these steps:
- Contact customer support: Email support@jewelsbynora.com with your order number and the item or items you wish to return. Briefly explain the reason for your return so we can assist you appropriately.
- Receive return instructions: Our support team will provide the relevant return instructions and, where applicable, a return reference to help identify your parcel.
- Prepare and ship your return: Securely package the eligible item and send it to the return address published below. Include your order number or return reference where possible so your parcel can be identified.
- Keep your shipping information: We recommend using a trackable shipping service and retaining your proof of shipment. You may share your tracking information with our support team to help us locate your return.
Contacting customer support before shipping helps prevent identification and processing delays. Access to the published return address does not require approval, and nothing in these voluntary return procedures overrides rights provided by applicable law.
Return Address
Customer returns are processed through our designated return centre in China:
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is the designated physical return destination for Jewels By Nora. Our registered business address in the United States is not a customer return address.
Please use the return address above when shipping an eligible return. You do not need to contact customer support simply to obtain this address.
If you need help identifying your order or preparing your return, please contact support@jewelsbynora.com.
Change-of-Mind Return Costs
For voluntary change-of-mind returns, the customer is responsible for the direct cost of return shipping.
We do not provide prepaid return labels for voluntary change-of-mind returns.
Because our return centre is located in China, international return shipping costs may be significant. Costs depend on your location, the shipping carrier, the package size, its weight, and the shipping service selected.
We recommend checking the shipping cost with your chosen carrier before sending your return.
We also recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed. Tracking is recommended to assist with parcel identification and delivery confirmation.
These change-of-mind return costs do not apply where we are legally responsible for return expenses arising from defective, incorrectly supplied, or otherwise non-conforming goods.
Defective, Damaged or Incorrect Items
If an item arrives defective, damaged, incorrectly supplied, or materially different from its description, please contact our customer support team:
Email: support@jewelsbynora.com
Please include:
- Your order number;
- A brief explanation of the issue; and
- Clear photographs showing the issue, where possible.
Photographs help us assess the issue efficiently, but an inability to provide photographs does not automatically eliminate rights available under applicable law.
We recommend contacting us before shipping a defective or incorrect item so we can provide appropriate instructions and help arrange a suitable resolution.
Depending on the circumstances and your applicable rights, a resolution may include a replacement, refund, or another remedy required by law.
You will not be required to pay return shipping costs that are our legal responsibility for defective, incorrect, or otherwise non-conforming goods.
These situations are handled separately from ordinary voluntary change-of-mind returns. The 30-day voluntary return conditions do not replace or reduce any applicable statutory protections.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your voluntary return.
If your return is approved, the refund will be processed back to the original payment method used for your order.
Approved voluntary return refunds are processed as soon as reasonably possible and within 10 business days after approval.
Business days are Monday through Friday, excluding applicable public holidays.
After the refund has been issued, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
Where applicable law requires a different refund deadline or remedy, the legally required rules will apply.
If more than 10 business days have passed since we confirmed that your refund was issued and the funds have not appeared, please contact support@jewelsbynora.com so we can assist you.
Exchanges
We do not offer direct exchanges as part of our voluntary return service.
If you would like a different item, size, or style, you may return the eligible original item in accordance with this policy and place a separate new order.
This does not affect any replacement or other remedy available for defective, incorrectly supplied, or non-conforming goods under applicable law.
Restocking Fees
We do not charge restocking fees for eligible returns.
Order Changes and Cancellations
If you need to change or cancel an order, please contact support@jewelsbynora.com as soon as possible and include your order number.
We will review whether the requested change or cancellation can still be processed. Once an order has entered processing or shipping, it may not be possible to stop or modify the shipment.
If the order cannot be cancelled before shipment, you may still be able to return eligible items under our 30-day voluntary return policy after delivery.
Order processing or shipment does not remove any cancellation, refund, or other consumer rights that apply under law.
Missing or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number so we can investigate the shipment.
If we cannot ship your order within the promised shipment period, we will provide the required notice and any applicable choice to consent to the delay or cancel for a refund, in accordance with applicable law.
Where a refund is legally required because an order has not been shipped or fulfilled as required, it will be processed back to the original payment method.
For information about estimated delivery times and shipping arrangements, please visit our Shipping & Delivery Policy.
Your Consumer Rights
This policy describes the voluntary return arrangements offered by Jewels By Nora to customers in the United States.
Our voluntary 30-day return period is a commercial return benefit and does not replace rights or remedies that may apply under federal or state consumer protection laws.
Nothing in this policy excludes, restricts, or overrides rights that cannot lawfully be waived, including applicable protections relating to defective goods, misleading product descriptions, incorrect orders, or failure to fulfill an order.
Contact Us
If you have questions about return eligibility, shipping an item back, refund status, or a defective or incorrect product, please contact:
Jewels By Nora
Email: support@jewelsbynora.com
You can also reach us through our Contact Us page or review our Frequently Asked Questions.
Registered Business Information
Jewels By Nora is operated by:
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
Email: support@jewelsbynora.com
The address above is our registered business address and is not a customer return address. Customer returns should be directed to the designated return centre in China, as listed in this policy.
For further company information, please visit our Legal & Company Information page.