Last updated: October 30, 2026
This Shipping & Delivery Policy explains how orders placed with Jewels By Nora are processed, shipped, tracked, and delivered within the United States.
Jewels By Nora is an online jewelry store operated by Worldwide Apparel Group LLC.
Where We Deliver
Jewels By Nora currently accepts orders for delivery within the United States.
Delivery availability for your specific address is confirmed during checkout.
Some addresses or locations may not be eligible for delivery through the available shipping services. If we are unable to fulfill an order to the address provided, we will contact you and arrange an appropriate resolution, including a refund where necessary.
Order Cutoff Time
Our confirmed order cutoff time is:
17:00 (GMT−05:00, Eastern Standard Time / EST)
This cutoff is stated in the confirmed GMT−05:00 time zone.
Orders are processed on business days, Monday through Friday, excluding applicable public holidays.
Orders placed after the applicable cutoff, on weekends, or on public holidays may begin processing on the next business day.
The cutoff time is used to determine when an order enters the normal processing schedule. It does not guarantee same-day dispatch.
Processing Time
Orders are normally prepared for shipment within:
3–5 business days
Processing begins after the order has been successfully placed and payment has been accepted, subject to the applicable order cutoff.
Business days are Monday through Friday, excluding applicable public holidays.
Processing may include order verification, preparation, packaging, and arranging dispatch with the relevant shipping service.
Processing time is separate from the time a parcel spends in transit after dispatch.
Transit Time
After your order has been dispatched, the estimated transit time is:
7–10 business days
Transit time begins when the parcel has been handed over to the relevant shipping carrier.
Business days are Monday through Friday, excluding applicable public holidays.
Actual transit times may vary depending on the delivery destination, carrier operations, transportation conditions, and other circumstances affecting the shipment.
Total Estimated Delivery Time
Our normal total estimated delivery time within the United States is:
10–15 business days
This estimate consists of:
- Processing: 3–5 business days;
- Transit after dispatch: 7–10 business days; and
- Total estimated delivery: 10–15 business days.
These are estimated delivery periods based on normal operating conditions and are not guarantees of arrival on a specific date.
Delays may occasionally occur because of carrier disruptions, severe weather, high-volume shipping periods, public holidays, transportation interruptions, incorrect address information, or other circumstances outside our reasonable control.
If a delay affects our ability to ship your order within the promised shipment period, we will follow the applicable notification, cancellation, and refund requirements described below.
Shipping Costs
Jewels By Nora offers FREE STANDARD SHIPPING on eligible orders delivered within the United States.
Standard shipping cost: $0.00
Shipping method: Standard Shipping
There is no minimum order amount required for our standard free-shipping offer.
Any applicable charges unrelated to standard shipping, including taxes where required, will be displayed before the purchase is completed.
We will not add an unexpected standard shipping fee after checkout.
If you separately request a delivery arrangement that involves an additional charge, any such charge will be disclosed and require your agreement before it is applied.
Order Confirmation
After your order has been successfully placed, you should receive an order confirmation using the contact information provided during checkout.
Please review the confirmation carefully to ensure that your order details are correct.
We recommend checking:
- Products and quantities ordered;
- Selected product variants;
- Recipient name;
- Shipping address;
- Contact information; and
- Order total.
If you notice an error in your order or delivery information, please contact customer support as soon as possible at support@jewelsbynora.com.
We will attempt to assist before the order is dispatched, but changes cannot be guaranteed once fulfillment or shipment has begun.
Shipping Confirmation and Tracking
Where shipment tracking is available, tracking information will be provided after your order has been dispatched.
Tracking details may include:
- A tracking number;
- The relevant shipping carrier;
- Shipment status updates; and
- Delivery progress information.
Jewels By Nora uses Track123 to provide order-tracking functionality.
Please allow some time after dispatch for the carrier's tracking system to register the shipment and display the first update.
Tracking information may not update continuously while a parcel moves between carrier facilities or transportation checkpoints.
A tracking status that has not changed for a short period does not necessarily mean that the parcel has stopped moving.
If tracking information remains unavailable or does not appear to reflect your shipment correctly, please contact our customer support team with your order number.
Multiple Parcels
In some circumstances, items from the same order may be delivered in separate parcels.
If your order is divided into multiple shipments, you may receive separate tracking information for each parcel.
Different parcels may arrive on different dates.
A split shipment does not change the total amount paid for the products in your original order.
If part of your order has arrived and another item remains outstanding, please review the available tracking information or contact customer support for assistance.
Delivery Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Before placing an order, please verify the following details:
- Recipient name;
- Street address and house number;
- Apartment, suite, or unit number where applicable;
- City;
- State;
- ZIP code; and
- Contact information requested during checkout.
If you discover an address error after placing an order, please contact support@jewelsbynora.com as soon as possible.
We will attempt to assist with the correction where operationally possible.
However, we cannot guarantee that an address can be modified after fulfillment or shipment has begun.
Incorrect or Incomplete Addresses
If a parcel cannot be delivered because the shipping information provided during checkout was incorrect or incomplete, the carrier may attempt additional delivery arrangements or return the parcel.
Depending on the circumstances, additional shipping or carrier costs may arise.
Reasonable additional costs resulting directly from incorrect or incomplete information supplied by the customer may be the customer's responsibility where permitted by applicable law and appropriately disclosed.
We will not impose such costs where the delivery issue resulted from an error on our part or where doing so would conflict with applicable consumer-protection law.
If a delivery issue occurs, please contact us so we can review the available tracking and delivery information.
Delivery Delays
Most orders are expected to arrive within the estimated 10–15 business day delivery period.
If your order has not arrived within the normal estimated delivery window, please review the latest carrier tracking information where available.
If the estimated delivery period has passed and tracking does not provide a clear explanation, please contact Jewels By Nora at support@jewelsbynora.com.
When contacting us, please include your order number and any relevant tracking information.
We will review the shipment and, where appropriate, investigate the issue with the carrier.
A shipping delay does not automatically mean that a parcel is lost.
We will not use carrier delays or logistical circumstances to exclude rights or remedies that customers are entitled to under applicable law.
Delayed Shipment and Customer Cancellation Rights
We aim to dispatch orders within the processing timeframe stated in this policy.
If we become aware that an order cannot be shipped within the promised shipment period, we will comply with applicable consumer-protection requirements, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule where applicable.
Where required, we will notify you of the shipping delay and provide the appropriate opportunity to:
- Agree to a revised shipment timeframe; or
- Cancel the affected order and receive a prompt refund.
Where a definite revised shipment date cannot reasonably be provided, we will explain the delay and the available cancellation options as required by law.
If the required consent to a delay is not obtained, or if we determine that the order cannot be fulfilled, we will cancel the affected order and provide the refund required by applicable law.
Refunds are processed back to the original payment method used for the order.
Nothing in this policy limits your rights concerning delayed shipment, cancellation, non-delivery, or refunds under applicable law.
Lost Parcels
If tracking information or other available evidence suggests that your parcel may have been lost during transit, please contact our customer support team.
We will review the available shipping information and, where appropriate, investigate the matter with the relevant carrier.
Please provide:
- Your order number;
- Your tracking number, if available; and
- A brief explanation of the issue.
If an order cannot be delivered because it was lost in transit before delivery to you, we will provide the appropriate resolution or remedy required by applicable law and the circumstances of the order.
Any refund due will be processed back to the original payment method.
Parcels Marked as Delivered
If the tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend checking the following:
- Check around your delivery location, including entrances, porches, and other designated delivery areas.
- Check whether another person at your address accepted the parcel.
- Check with household members, building staff, or reception personnel where applicable.
- Review any delivery notes, photographs, or other information provided by the carrier.
If you still cannot locate the parcel, please contact support@jewelsbynora.com with your order number.
We will review the available delivery information and assist with the appropriate next steps.
A carrier's delivered status will not automatically be treated as conclusive where credible evidence indicates that delivery may not have been completed correctly.
Applicable consumer rights and remedies remain unaffected.
Damaged Parcels or Incorrect Items
If your order arrives damaged, defective, or with an incorrect item, please contact our customer support team as soon as reasonably possible.
Email: support@jewelsbynora.com
Where possible, please provide:
- Your order number;
- A description of the issue;
- Photographs of the affected product; and
- Photographs of the packaging where relevant.
Photographs help us assess and resolve issues efficiently, but an inability to provide photographs does not automatically remove any applicable legal rights.
Damaged, defective, incorrect, or otherwise non-conforming products are handled separately from ordinary change-of-mind returns.
You will not be required to bear return shipping expenses that are our legal responsibility for defective or incorrectly supplied items.
For complete information about the available remedies and return process, please review our Return & Refund Policy.
Refused or Unclaimed Deliveries
If you no longer want an order that is already in transit, we recommend accepting the delivery and then following the applicable return procedure.
Refusing delivery or failing to collect a parcel does not automatically complete a return or cancellation.
Carrier complications or additional costs may arise if a parcel is refused, unclaimed, or returned because of customer-provided delivery information.
Any costs charged to the customer must be reasonable, directly attributable to the circumstances, appropriately disclosed where required, and permitted by applicable law.
If you wish to return an order after delivery, please review our Return & Refund Policy.
Returns and Refunds
Shipping an order to you and returning an order are separate processes.
Jewels By Nora provides a voluntary 30-calendar-day return period for eligible items, beginning on the date of delivery.
For ordinary change-of-mind returns, customers are responsible for the direct cost of return shipping unless applicable law requires otherwise.
Our designated return centre is located in China. International return shipping costs may vary depending on the customer's location, carrier, package size, and weight.
The full return address is publicly available in our Return & Refund Policy and does not require contacting customer support to obtain it.
Our registered business address in the United States is not a customer return address.
For complete details about:
- The 30-day voluntary return period;
- Return eligibility and conditions;
- Return shipping costs;
- The physical return centre and full return address;
- Damaged, defective, or incorrectly supplied products;
- Refund eligibility and processing; and
- Order cancellations and exchanges;
please visit our Return & Refund Policy.
Contact Customer Support
If you have questions about an order, shipment, tracking information, delivery delay, lost parcel, or shipping-related issue, please contact Jewels By Nora.
Email: support@jewelsbynora.com
Please include your order number and a brief description of your question so we can assist you efficiently.
You may also use our Contact Us page.
Additional answers to common questions are available in our Frequently Asked Questions.
Business Operator
Jewels By Nora is operated by:
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
Store: Jewels By Nora
Website: www.jewelsbynora.com
Customer service email: support@jewelsbynora.com
This is the registered business address of Worldwide Apparel Group LLC and is not a customer return address.
Customer returns must be sent to the designated return centre identified in our Return & Refund Policy.
For additional information about the business responsible for Jewels By Nora, please visit our Legal & Company Information page.