Returns & Refunds Policy

At Jewels By Nora, we want you to have clear information about returns before you place an order. This policy explains our voluntary return process for orders delivered within the United States.

Jewels By Nora is operated by Worldwide Apparel Group LLC.

30-Day Return Period

Eligible items may be returned within 30 calendar days after you receive your order.

To qualify for a standard change-of-mind return, the item must be returned in its original condition, unused and unworn, with the original packaging and accessories supplied with the product where applicable.

Please take reasonable care of the item while it is in your possession. Items showing signs of wear, damage caused after delivery, alteration, or use beyond what is reasonably necessary to inspect the product may not qualify for a standard voluntary return.

How to Return an Item

If you would like to return an eligible item, you may contact our customer service team for assistance with the return process and include your order number.

You do not need to contact us merely to obtain the return address. Our return address is published below.

We recommend keeping your proof of shipment until your return has been received and processed.

Return Address

Returns must be sent to:

Jewels By Nora – Return Center South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

This is our designated return center. It is separate from the registered business address of Worldwide Apparel Group LLC.

Please do not send returns to the registered business address unless Jewels By Nora specifically instructs you to do so.

Return Shipping Costs

For a standard change-of-mind return, you are responsible for arranging and paying the direct cost of shipping the item to our return center in China.

Return costs can vary depending on the carrier, package size, package weight, tracking service and your shipping location.

We recommend using a reliable shipping method and retaining proof of shipment.

If the item you received is defective, damaged, incorrect, or otherwise not as ordered, please contact customer service before arranging a return. These cases are handled separately from ordinary change-of-mind returns, and you will not be required to bear return costs that are the responsibility of Jewels By Nora under applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact customer service as soon as reasonably possible and provide:

• your order number;
• a description of the issue; and
• clear photographs of the item and, where relevant, the packaging.

We will review the issue and provide the appropriate next steps.

Do not dispose of the item or return it at your own expense before receiving instructions if the problem relates to an incorrect, damaged or defective product.

Refunds

Once a returned item has been received and inspected, we will determine whether the return meets the applicable return conditions.

Approved refunds are processed back to the original payment method used for the order.

We process an accepted refund within the period required by applicable law. After the refund has been issued by us, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account. Depending on the provider, this may take up to 10 business days.

Business days: Monday through Friday, excluding applicable public holidays.

If more than 10 business days have passed after we confirmed that your refund was issued and the funds still have not appeared, please contact your payment provider first and then contact Jewels By Nora if further assistance is required.

Exchanges

We do not guarantee direct product exchanges.

If you would like a different item, size, style or variant, the simplest option may be to return the eligible original item in accordance with this policy and place a new order.

If there is a problem with the item you received, contact customer service so we can review the appropriate solution.

Order Cancellations

If you need to cancel or amend an order, contact us as soon as possible after placing it at support@jewelsbynora.com.

We will attempt to accommodate the request if processing has not progressed too far, but cancellation or modification cannot be guaranteed once fulfillment has started.

If an order has already shipped, the normal return process described in this policy applies once the order has been delivered.

Refused or Unclaimed Deliveries

Refusing a delivery or failing to collect a parcel does not automatically complete a return.

If you no longer want an order that is already in transit, please accept the delivery and return the eligible item using the process and return address stated in this policy.

Additional carrier or return-to-sender costs may arise where a parcel is refused, unclaimed, or returned because of incorrect or incomplete delivery information.

Refunds for Orders That Cannot Be Fulfilled

If Jewels By Nora cancels an order after payment has been received, any amount due will be refunded to the original payment method.

If an order cannot be shipped within the delivery timeframe communicated to you, we will handle the delay and any applicable cancellation or refund rights in accordance with applicable United States consumer law.

Sale and Promotional Items

Unless a specific promotion clearly states otherwise, eligible sale or promotional items are subject to the same 30-day return period described in this policy.

A discount does not by itself make an item non-returnable.

Your Rights

This voluntary return policy does not limit any rights or remedies you may have under applicable federal or state consumer-protection law.

Business Operator

Jewels By Nora is operated by:

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States

The address above is the registered business address and is not a customer return address.

For physical returns, use only the return center listed in the Return Address section of this policy.