Shipping policy
Shipping & Delivery Policy
This Shipping & Delivery Policy explains how orders placed with Jewels By Nora are processed and delivered within the United States.
Jewels By Nora is operated by Worldwide Apparel Group LLC.
Where We Deliver
Jewels By Nora currently accepts orders for delivery within the United States.
Delivery availability for a specific address is confirmed during checkout.
Processing Time
Orders are normally prepared for shipment within:
3–5 business days
Processing begins after the order has been successfully placed and payment has been accepted.
Business days are Monday through Friday, excluding applicable public holidays.
Processing time is separate from the time a parcel spends in transit after dispatch.
Transit Time
After your order has been dispatched, the estimated transit time is:
7–10 business days
Business days are Monday through Friday, excluding applicable public holidays.
Transit estimates begin once the parcel has been handed to the relevant carrier.
Total Estimated Delivery Time
The normal total estimated delivery time is therefore:
10–15 business days
This consists of:
- Processing: 3–5 business days
- Transit after dispatch: 7–10 business days
Delivery estimates are not guarantees. Delays can occasionally occur because of carrier disruptions, weather, high-volume periods, address issues, transportation interruptions or other circumstances outside our reasonable control.
Shipping Costs
Any shipping charge that applies to your order will be shown before you complete your purchase at checkout.
The amount, if any, may depend on the order and available delivery service.
No additional shipping fee will be charged after checkout unless you separately request and agree to a different delivery arrangement.
Order Confirmation
After your order has been successfully placed, you should receive an order confirmation using the contact details provided during checkout.
Please review your order details carefully.
If you notice an error in your delivery address or other order information, contact customer service as soon as possible.
We will try to assist before the order is dispatched, but changes cannot be guaranteed once fulfillment has begun.
Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Please allow some time for the carrier's tracking system to register the first update after shipment.
A tracking status that has not changed for a short period does not necessarily mean that the parcel has stopped moving.
Multiple Parcels
In some circumstances, items from the same order may be delivered separately.
If an order is divided into more than one shipment, you may receive separate tracking information for each parcel.
A split shipment does not change the total amount paid for the products in your original order.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please verify details such as:
- recipient name;
- street and house number;
- apartment, suite or unit number where applicable;
- city;
- state;
- ZIP code.
If you discover an address error after placing an order, contact us as soon as possible at support@jewelsbynora.com.
We cannot guarantee that an address can be changed after fulfillment or shipment has begun.
Incorrect or Incomplete Addresses
If a parcel cannot be delivered because the shipping address provided during checkout was incorrect or incomplete, the carrier may return the parcel or require additional delivery arrangements.
Any additional costs resulting directly from incorrect or incomplete information supplied by the customer may be the customer's responsibility where permitted by applicable law.
We will not charge such costs where the delivery problem was caused by an error on our part.
Delivery Delays
Most orders are expected to arrive within the estimated 10–15 business day delivery window.
If an order is delayed, please first review the latest carrier tracking information where available.
If the normal delivery period has passed and your tracking does not provide a clear explanation, contact Jewels By Nora so the shipment can be reviewed.
A delay does not automatically mean a parcel has been lost.
Lost Parcels
If tracking information or other available evidence indicates that a parcel may have been lost in transit, contact customer service.
We will review the shipment and, where appropriate, investigate the matter with the carrier.
If an order cannot be delivered because it was lost during shipment before delivery to you, we will provide the remedy required under applicable law and the circumstances of the order.
Parcels Marked as Delivered
If tracking shows that your parcel was delivered but you cannot locate it:
- check around the delivery location;
- check whether someone else at the address accepted the parcel;
- check with nearby household members, building staff or a secure delivery location where relevant;
- review any delivery information supplied by the carrier.
If the parcel still cannot be located, contact customer service so the delivery can be reviewed.
Damaged Parcels
If your order arrives damaged, defective or with an incorrect item, please contact customer service as soon as reasonably possible.
Where useful, provide:
- your order number;
- a description of the problem;
- photographs of the product; and
- photographs of the packaging.
Damaged, defective or incorrectly supplied products are handled separately from ordinary change-of-mind returns.
Refused or Unclaimed Deliveries
If you no longer want an order that is already in transit, we recommend accepting the delivery and then following the applicable return process.
Refusing delivery or failing to collect a parcel does not automatically complete a return or cancellation.
Carrier costs or complications may arise where a parcel is refused, unclaimed or returned because of customer-provided delivery information.
Returns
Shipping an order to you and returning an order are separate processes.
For information about:
- the 30-day return period;
- return eligibility;
- return shipping costs;
- our return center;
- damaged or incorrect items; and
- refunds,
please refer to the Jewels By Nora Returns & Refunds Policy.
Business Operator
Jewels By Nora is operated by:
Worldwide Apparel Group LLC2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
This is the registered business address and is not a customer return address.
Returns must be sent only to the return center identified in our Returns & Refunds Policy.